Privacy Practices in Illinois

Last updated: October 2026

When you contact Illinois Pest Solutions, we may collect your name, phone number, email address, and the service address where you have a pest concern. If you submit a website form, we receive the details you choose to provide, such as the type of issue, preferred appointment times, and notes about access to your property.

We may also keep appointment details, service history, and payment-related records needed to manage a visit. Our website may collect basic technical information, including browser type, pages viewed, and general usage activity through analytics tools. This information helps us understand how visitors use the site; it is not a request for personal details unless you provide them.

Please share only information needed to respond to your request or arrange service. We do not knowingly seek sensitive personal information through routine contact forms.

Illinois Pest Solutions may use third-party tools for scheduling, payment processing, and website analytics. These providers receive information needed to perform their specific task. For example, a scheduling tool may handle appointment details, a payment service may process transaction information, and an analytics tool may receive technical or usage data about visits to our website.

Each provider operates under its own privacy policy and practices. We do not control how an outside service handles information after it receives it, so we encourage you to review that provider’s terms and privacy information when using its service. We do not name a particular vendor here because the tools we use may change.

Third-party services are not authorized by this notice to use customer information for unrelated purposes on our behalf. Their handling of data is governed by their own policies and any applicable agreements. Contact us if you would like to ask which categories of tools support a specific interaction.

We keep customer information only for as long as it is reasonably needed for the purpose it was collected, subject to legal and business recordkeeping needs. Service records may be retained to document work performed, respond to questions about past service, support applicable warranty matters, and meet compliance or tax requirements.

We keep form submissions while we handle the request and for a reasonable period afterward so we can follow up or maintain a record of the conversation. Payment and transaction records may need to remain available for accounting, dispute handling, or legal obligations. Website analytics information is kept according to the settings and retention practices of the tools involved.

You may ask us to delete personal information. We will review the request and remove information when appropriate, but some records may need to be retained for legal, compliance, or legitimate business reasons. We will explain if a retention requirement limits deletion.